Return Policy

We want your experience to be simple and hassle-free. If something’s not right, we’re always happy to help.

14-day returns Easy Exchanges Tracked & insured Refund to card

Start a Return or Exchange

What would you like to do?

Fill in the details below and we’ll get back to you within 1-2 business days with return instructions.

    Request type

    Reason

    We'll reply to your email within 1-2 business days.

    Return Policy Details

    What happens after you submit

    1. We’ll review your request and email you return instructions and a prepaid label if applicable.
    2. Wait for our email before shipping anything back so we can process it as quickly and safely as possible.
    Please do not ship your item before receiving instructions from our team. Returns sent without prior approval may not be processed.

    Return Conditions

    Returned items must be unused and in original condition. If possible, return them in their original packaging, but if you don’t have it, that’s fine. Just make sure the item is packed safely.
    For customer initiated returns (e.g. change of mind, wrong size), please note: the original shipping fee paid at checkout is non-refundable, and the cost of the return label will be deducted from your refund amount.

    Because our products are handmade from recycled skateboards, every piece is naturally unique. Variations in wood grain, color layers, texture, and pattern are part of the design, not defects.
    Non-returnable: Personalized, engraved, or custom-made items cannot be returned or exchanged unless they arrive damaged or defective.

    Shipping your return & exchanges

    Returns

    Refund to original payment method

    We’ll send you a prepaid return label. The return shipping fee will be deducted from your refund.

    Exchanges

    Exchanges are free both ways*

    We cover the return label and ship your replacement item at no extra cost (EU and UK orders only).

    Once approved, use only the return label or instructions provided by us.

    Please do not send returns to parcel lockers or pickup points unless instructed by our team.

    Do not combine returns from multiple orders into one shipment unless approved by us.

    Keep your tracking information until your return is received and processed.

    * Returning or exchanging your order from outside the EU or UK? We do not cover shipping costs for these shipments. You are responsible for any customs fees, duties, or import charges related to the return or exchange shipment.

    Wrong or damaged items

    If you received the wrong item or your order arrived damaged, contact us through the form above and we’ll make it right as quickly as possible.

    If the issue was caused by us, we’ll provide a prepaid return label at no additional cost.

    Refunds & exchanges

    Once your return is received and inspected, refunds are usually processed within 5 business days. Depending on your payment provider, it may take additional days to appear in your account.

    Refunds are always issued to the original payment method used at checkout.

    If an exchange is approved, we’ll send further instructions by email. Exchange availability may depend on product stock, size, or customization options.

    Promotional orders & free shipping

    If your order was placed with a promotion (e.g. Buy 2 Get 1 Free), the order must still meet the promotional conditions after the return. Otherwise the discount is removed and the refund adjusted accordingly.

    If a partial return causes your order total to fall below the free shipping threshold, the original shipping cost may be deducted from the refund.

    Incorrect addresses & unclaimed packages

    If a package is returned due to an incorrect address provided at checkout, or because it wasn’t collected from the carrier, all shipping costs associated with the order are non-refundable. This covers both the original outbound shipping and any return freight we incur.

    This does not apply if the issue was caused by the carrier or by Skate4Create.

    Additional information

    Returns or exchanges requested after 14 days of delivery may not be accepted.

    If you purchased a Skate4Create product from another retailer, please contact that retailer directly.

    Questions? Email us anytime at [email protected]. We’re happy to help.