Please allow up to 1-3 days for a response. Regularly we answer all of the emails within 24-48 hours, except on weekends and holidays.
If you have any questions or suggestions for how we could improve, please feel free to contact us by filling out the form below or email us to [email protected]
Yes, we ship worldwide! No matter where you’re located, we’ll get your order to you.
Shipping costs and delivery times vary depending on your location. All available shipping options are shown at checkout, and estimated delivery times are also listed on our delivery page.
If you have any questions about international shipping, feel free to contact us.
Yes! We ship to the United Kingdom using both standard postal services and express couriers for fast and reliable delivery.
For orders with a total value of £135 or less, all UK VAT is collected at checkout. This means:
The price you pay at checkout is the final price.
For orders with a total value of more than £135, UK VAT and any applicable customs duties are usually collected by the courier during customs clearance before delivery.
If you have any questions about shipping to the UK, feel free to contact us.
Yes! We ship orders to the USA using regular post shipping & express couriers for the fastest and most reliable delivery.
* All orders to the USA are shipped Delivered Duties Paid (DDP) — taxes and import fees are fully prepaid.
You can find the delivery estimator and get delivery information > here.
Shipping charges are displayed on the checkout page.
Shipping fees are non-refundable if you provide the wrong address and do not pick up your order from your local post office.
You can see more information about shipping & delivery here.
*Oversized items do not qualify for Free Shipping and may have increased rates.
We accept returns and exchanges - please see our Return Policy or Exchange Policy for more info.
We have a 6 hours cancellation policy. Please contact us within that period to change your order. Once an order is placed, it is sent straight to production-fulfillment and begin processing. Since we are a small team, processing cancellations would delay the shipping speed for all of our customers. We apologize for any inconvenience this may cause.
If you haven’t received your tracking number yet, contact us ASAP—we may be able to make changes to the items on your order. Once we respond to your order change inquiry, please get back to us within 48 hours, otherwise we will ship your order out as is.
Already received your tracking number? You can opt to return or exchange your order once you receive it.
If you see the Delivered Duties Paid (DDP) shipping option at checkout, it means all import duties and taxes are already included in the price. Your order will arrive with duties prepaid, so you won’t need to pay anything extra when receiving your package.
Orders shipped within the European Union do not require customs clearance and are not subject to customs duties or import taxes.
We ship all EU orders directly from our studio in Lithuania, European Union. As Lithuania is part of the EU Customs Union, parcels sent to other EU countries move freely between member states.
This means:
No customs duties
No import taxes on delivery
No additional fees charged by the courier
The price you pay at checkout is the final price for EU deliveries.
If you are ordering from an EU country and experience any unexpected charges, please contact us immediately so we can investigate.
Orders shipped outside the European Union may be subject to local customs fees, import duties, or taxes.
These charges are set by the destination country and are the customer’s responsibility. We recommend checking your local customs authority for details before ordering.
If you select Shipping – Delivered Duties Paid (DDP) at checkout (currently available for the USA), all import duties and taxes are prepaid. In this case, no additional charges will be due on delivery.
We are unable to declare packages at a lower value or mark them as gifts. If a non-DDP shipment is returned to us due to unpaid customs fees, the order will be refunded minus the original shipping cost.