Return Policy
We take pride in making high-quality products and aim to give you a smooth shopping experience. If there is a problem with your order or item, we will do our best to fix it and ensure you are happy.
If you need to return an item, please email us at [email protected] within 2 weeks of receiving your order.
If the problem is our fault, like sending a wrong or damaged item, please include photos of the issue in your email along with a short explanation.
Important Note: Personalized products are made just for you, so we cannot exchange or refund them unless there is a manufacturing defect. This includes all custom or customized orders.
We do not provide refunds if you return an item without contacting us first or fail to give a reason for the return.
Refunds will be sent back to the original payment method.
Shipping Costs: Customers are responsible for the shipping costs to return items unless the return is due to our mistake, such as receiving the wrong product. Original shipping costs will not be refunded for customer-initiated returns.
The returned product must be unused and in its original packaging. Please write “RETURNED ITEM” on the package to avoid any confusion.
If you have more questions, feel free to contact us here.