FAQ – frequently asked questions

We accept returns and exchanges - please see our Return Policy or Exchange Policy for more info.

We have a 6 hours cancellation policy. Please contact us within that period to change your order. Once an order is placed, it is sent straight to production-fulfillment and begin processing. Since we are a small team, processing cancellations would delay the shipping speed for all of our customers. We apologize for any inconvenience this may cause.

If you haven’t received your tracking number yet, contact us ASAP—we may be able to make changes to the items on your order. Once we respond to your order change inquiry, please get back to us within 48 hours, otherwise we will ship your order out as is.

Already received your tracking number? You can opt to return or exchange your order once you receive it.

Shipping charges are displayed on the checkout page. We offer free shipping for orders over 50 euros.

Shipping fees are non-refundable if you provide the wrong address and do not pick up your order from your local post office.

You can see more information about shipping & delivery here.

*Oversized items do not qualify for Free Shipping and may have increased rates.

Germany:

Standard: 2-4 business days.

Express: 1-2 business days.

Europe: 

Standard: 4-9 business days.

Express: 1-3 business days.

United States of America:

Standard: 5-10 business days.

Express: 1-3 business days.

Canada:

Standard: 4-10 business days.

Express: 2-4 business days.

Rest of the World:

Standard: 10-20 business days.

Express: 2-5 business days.

For more information on delivery - click here.

All international orders are subject to local customs fees and are your responsibility to pay. Please check your country's customs website for more information on how customs fees are accessed. We cannot change a package's value and are not responsible for any fees incurred. Packages returned due to failure to pay will be refunded minus a shipping.