Shipments and returns
Your pack shipment
Packages are generally dispatched within 1-3 days after receipt of payment and are shipped via DHL Global Mail Priority parcel with tracking if you choose this method. If you prefer delivery by DHL Worldwide express an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
United States: 2-14 business days
Canada: 2-16 business days
Germany: 2-6 business days
United Kingdom: 2-7 business days
Europe: 2-10 business days
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.