Shipments and returns


Your pack shipment

Packages are generally dispatched within 1-3 days after receipt of payment and are shipped via DHL Global Mail Priority parcel with tracking if you choose this method. If you prefer delivery by DHL Worldwide express an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Estimated shipping times

United States: 2-14 business days

Canada: 2-16 business days

Germany: 2-6 business days

United Kingdom: 2-7 business days

Europe: 2-10 business days

I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Returns
Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within 6 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.