We manufacture and provide the best quality products with a smooth buying experience for you, but if there’s anything wrong with the order or item that you have received, we will do our best to fix it and make sure you are satisfied.
If you want to return the item, please contact us within 2 weeks of receiving the order at email@example.com.
If you have come across something that is our fault, kindly please take pictures of the defected, or wrong case sent to you and attach it to the initial email, with an explanation.
WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect. This directly applies to our ring collection, customized, or custom orders.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Refunds for returned items will be sent to the original method that you used to pay for your order.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
The returned product must not be used and should be sent to us in its original packaging.
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
If you still have additional questions about returning the item, feel free to contact us at firstname.lastname@example.org